delivery and trading terms

Delivery information

All jewellery is sent in our own 'Sonya Bennett' gift packaging, and all orders are usually sent within seven working days. However, this may sometimes be longer for gold plated items and special requests, especially at busy times such as in the run-up to Christmas and Valentines. 

All payments must be received & authorised before your jewellery is sent.

Alterations, refunds and exchanges for items purchased within the UK

All our jewellery is made to industry-recognised ‘average' specifications. If on the rare occasion you find that you require a fitting that is significantly smaller or larger than average then we will be happy to alter accordingly - please email info@sonyabennettjewellery.com to discuss your requirements.

If you're not completely satisfied with your jewellery we're more than happy to either refund or exchange it within seven working days of its receipt. Returned items MUST be sent by Special Delivery in their original, unworn condition within the packaging they were sent in. We are unable to refund or exchange any item sent to us that has been worn or that is not sent with its original packaging or that shows obvious signs of willful damage. In the interests of current fraud prevention guidelines refunds will be issued by the same method that items were paid for within 28 days.

Should you wish to cancel an order you have made online, you must do this within seven working days of placing the order, to protect your statutory rights in accordance with the Consumer Protection (Distance Selling) Regulations 2000 (Amended 2005).

Please note that your right to return goods does not apply to earrings, due to Health & Safety stipulations.

Privacy and security

We are firmly committed to maintaining the privacy of our customers. The following discloses our information gathering and dissemination practices for this web site.

We may use your IP address to help diagnose any problems with our server, and to administer our web site. Your IP address is used to help identify you and to maintain open channels of communication. We will never disclose any information to third parties unless we are given reason to suspect any fraudulent practice.

We may contact you in order to inform you of new range launches or special discount promotions. However if you'd rather we didn't do this please let us know by email at info@sonyabennettjewellery.com and we'll remove you from our address book.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available, and we do not store financial information such as credit card numbers on this site.

 

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